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Operations Coordinator

ARTD Consultants is seeking an Operations Coordinator. We are a leading Australian public policy consultancy firm delivering services in evaluation and strategy. Our clients are government departments and non-government organisations around Australia. We offer a flexible, friendly and cooperative work culture with offices in Sydney, Melbourne and Brisbane. The Operations Coordinator will be located at our head office in Sydney CBD.

Responsibilities

In this role you will report to the Managing Director to contribute to the efficient and effective operation of ARTD, by supporting the plans of our Operational Committees.

The ARTD Operational Committees are four working groups with specific responsibilities aligned to our strategic objectives (as identified in the ARTD Operations Committees Policy and Committee plans). The Committees report to the Managing Director. The Operations Coordinator will support the work of the operational committees, in particular the Systems and Processes Committee.

Specific tasks will include but are not limited to the following.

  • Take minutes, manage action items and coordinate reports for Operational Committees.
  • Coordinate the implementation of policies and procedures for ARTD’s core operational systems (in line with directions given by the system manager) including our:
    • client feedback system
    • staff feedback system
    • knowledge management system
    • other management systems approved by the Managing Director.
  • Work with nominated key knowledge holders to maintain and continuously improve ARTD’s systems and tools to support effective and efficient implementation of contract deliverables including our handbooks on:
    • project tasks, including quantitative design and data collection and qualitative design and data collection
    • project management, including guidance on use of project management platform
    • reporting
    • proposal writing.
  • Support the establishment and review of systems for compliance with ISO 20252.
  • Regularly review and update our operational and project quality systems, policies, procedures and handbooks, with the Managing Director.
  • Maintain ARTD’s systems for:
    • project contracts
    • subcontractor contracts
    • tender panels.
  • Support ARTD’s administration manager to coordinate staff meetings and training.
Selection criteria
  • Minimum of 3+ years of experience in an operations role reporting directly to management
  • Excellent interpersonal skills
  • Great verbal and written communication skills
  • Well-developed time management and organisational skills to manage competing priorities
  • Strong understanding of quality assurance processes
  • Experience with social research and/or evaluation
  • Problem-solving skills
  • Strong attention to detail
  • Ability to take initiative
  • Microsoft Office skills, with an ability to become familiar with firm-specific programs and software

This role is part-time and fixed term with option to become permanent; salary to be confirmed. Attractive conditions include Christmas bonus leave, workplace flexibility and a strong company-wide commitment to professional development.

Applications to be emailed to sarah.schofield@artd.com.au by February 13. Applicants should explicitly address the position criteria in their cover letter and attach a CV. Applicants who do not specifically address the position criteria will not be considered.

Aboriginal Senior Consultant/ Manager

ARTD are committed to giving voice to Aboriginal people, families and communities in research and evaluation. We have a deep level of expertise and cultural competence in working with Aboriginal people and communities, drawing on our work with Aboriginal staff and associates to lead project design and engagement. Our work ranges from grassroots, capacity-building partnerships with Aboriginal organisations, to state-wide evaluations of targeted programs and national monitoring and evaluation frameworks.

ARTD is looking to appoint an experienced, Aboriginal Senior Consultant or Manager to support our work across the human services, justice and environmental sectors, with a focus on Aboriginal policy and program design and evaluation. The role involves managing multiple evaluations and/or other consultancy projects with the support of senior staff.

The role will suit someone with experience in and a commitment to working with Aboriginal people and communities and a demonstrated commitment to self-determination and working through collaborative approaches. Our team’s work in this area was recognised by the Australian Evaluation Society with the 2019 Indigenous Evaluation Award for Excellence. We have a large and growing portfolio of work in the Aboriginal affairs sector, making it an exciting time to work at ARTD.

You will work closely with a Senior Director, the Director of Aboriginal Partnerships and Projects and a skilled team. Depending on your current skills and experience, you will be provided with the support required to manage a portfolio of clients or support to develop your own portfolio.

ARTD is committed to the professional growth of its staff and you will be supported to develop a plan for your own professional development within the scope of available projects, interests and existing skills/ work experience.

Specific responsibilities
  • Prepare proposals with the support of senior staff
  • Project manage a portfolio of concurrent projects, including:
    • developing and maintaining project plans in consultation with the project team
    • undertaking research, evaluation and facilitation tasks
    • designing and managing agreed components of a project (e.g. survey design and/or administration and/or qualitative interviews and theme analysis)
    • preparing complex reports
    • coordinating project activities and team workflows to ensure projects meet specified timeframes and budgets
    • preparing project deliverables with the supervision of senior staff
    • alerting project team and senior staff to risks as they arise
  • Manage professional relationships with clients
  • Contribute to ARTD as a learning organisation including by:
    • continuously building your own expertise
    • sharing knowledge with other staff through development sessions and coaching
    • developing methods and tools
    • identifying improvements to consultancy work practices
  • Maintain records required for administration, quality and reporting systems using company platform
  • Undertake internal projects and duties as assigned by the ARTD Directors
Required knowledge, competencies and experience
  • Aboriginal and/or Torres Strait Islander with a track record of working effectively with Aboriginal people and communities
  • Understanding and experience managing program evaluation or research on social policy and programs
  • Critical thinking, conceptual and analytical ability
  • Ability to manage a range of projects from simple to complex (to quality, time and budget)
  • Effective written and verbal communication skills
  • Technical research, data collection and analysis skills and experience (e.g. survey design, analysis, data visualisation, interview/focus group skills, facilitation)
  • Effective time management skills, managing multiple tasks to competing deadlines
  • Attention to detail
  • Value working as part of a team and producing high quality work
Desirable
  • Experience with stakeholder consultation and co-design approaches
  • Experience with coaching and mentoring junior staff
  • Strong community connections and networks
Qualifications
  • Qualification or commensurate professional experience
Conditions

This is a full-time position; part-time will be considered. ARTD General Conditions of Employment apply. You will be eligible for a performance-linked bonus based on the achievement of the ARTD consultancy income targets.

Please send your CV and a cover letter addressing the position criteria (three pages max.) to Sarah Schofield, sarah.schofield@artd.com.au by COB 6 December 2019.

For inquiries about the position please contact Simon Jordan, Director of Aboriginal Partnership and Projects at simon.jordan@artd.com.au.

Aboriginal Researcher Internships

ARTD Consultants works at the forefront of public and social policy advising governments and not for profit organisations on some of the most challenging areas where policy and programs can make a difference. A substantial amount of our work is focussed on service design and implementation of programs and services targeting Aboriginal people and communities.

We are looking for Aboriginal researcher interns to provide Aboriginal people with pathways into program review, evaluation and social policy research. Internships are for 12 weeks on either a part-time or full-time basis. Internships can be completed either alongside tertiary study or after completing study. You will work alongside a dynamic team on real world projects with the support of an Aboriginal mentor and access to other forms of support such as professional development or study support.

During the internship you will learn about public policy research through a range of administration and research tasks, based on your strengths and interests. As part of your internship you will get support from ARTD team members as well as an Aboriginal mentor.

We are interested in candidates who meet some or all of the following criteria:
  • Interest and/or experience working in public policy
  • Able to respond to people in a friendly and professional way
  • Able to effectively listen and communicate with others and to write clearly
  • Flexible, organised and able to balance multiple tasks
  • Knowledge of and/ or experience with qualitative or quantitative research methods
  • Skills in any of the following software: Word, Excel, PowerPoint, Access, SPSS, R, NVivo, and
  • InDesign
  • Commitment to learning

For more information please call Sue Leahy on (02) 9373 9906.

To apply please send a letter outlining your interests and addressing the criteria above to sarah.schofield@artd.com.au.

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