Research about stakeholders and staff within organisations needs to be focused and sensitive. Our clients trust us because we work ethically, maintain confidentiality and communicate clearly.
We can engage with all sorts of stakeholders—government, non-government, peak bodies, consumers and special groups. Understanding the points of view of diverse stakeholders involves careful sampling and selecting the best methods for collecting data and reporting.
Stakeholder satisfaction and agency relations
To measure the relationship between organisations and their stakeholders, we first investigate the attributes of satisfaction—what it should look like (see our article Using stakeholder research in the evaluation of organisational performance). We can conduct periodic measures that track changes, for example every two years since 1995 we’ve conducted agency relations surveys for NSW Treasury, and since 2001 we’ve surveyed stakeholders for the Independent Pricing and Regulatory Tribunal.
We design, implement and analyse workplace climate surveys. Our reports describe the attitudes and experiences of staff and highlight improvements. We can present analysis at both the organisational and section levels, and hold briefings to discuss findings with staff. Our clients include NSW Treasury, NSW Office of State Revenue, the Ombudsman's Office, the Department of Premier and Cabinet and the Independent Pricing and Regulatory Tribunal.
Work activity and workload analysis
Knowing exactly what staff do with their time can be enlightening. We can measure the time staff spend on activities, categorised in ways that make sense in your organisation, using our purpose-built online data collection system. We can customise the system to collect any data that you wish staff to report (such as the clients they are working with). Our in-depth analysis will provide a clear picture of what your staff are doing and, combined with administrative data, provide measures of workload.