Program managers need systematic data on program performance to alert them to potential issues, and to ensure accountability to stakeholders. We can design, pilot and manage data collection and reporting systems for a wide range of human services programs.

Winner of the Best Evaluation Policy & Systems Award
Klas Johansson from ARTD and Jo Battersby from Ageing Disability and Home Care, NSW Department of Human Services won the 2010 award for Best Evaluation Policy & Systems Award from the Australasian Evaluation Society. The award recognised their work on an evaluation, monitoring and reporting system for two key programs, the Transition to Work and Community Participation Programs, which are run through NGOs and support people with disabilities to become engaged in work and their communities. The judges praised the system as an exemplary model that overcame many of the traditional drawbacks to monitoring systems. Developed over a number of years with user and stakeholder feedback, the system has high levels of relevance and fitness for purpose, and exceptional levels of compliance with reporting requirements.

System design
We design systems that are both systematic and user-friendly. We use performance frameworks based on program logic and stakeholder needs, and pay close attention to integration with existing data systems.

Trial and implementation
We recognise that implementing monitoring systems involves psychology as much as technology. We pilot test new systems to allow stakeholders to understand the benefits as well as requirements and to ensure commitment to quality at all levels.  

Ongoing management
Following the design and implementation of a monitoring system, we can manage the ongoing collection, analysis and reporting of monitoring data.