NSW Homelessness Action Plan (HAP)
NSW Land and Housing Corporation, 2012—in progress
The NSW Homelessness Action Plan (HAP) sets the direction for state-wide reform of the homelessness service system to achieve better outcomes for people who are homeless or at risk of homelessness. ARTD was engaged to develop and maintain a monitoring and reporting system to support the preparation of the annual report on the progress and outcomes of each HAP project. 

Rent Start Pilot
Queensland Department of Communities, 2011
ARTD evaluated this new social housing product, designed to assist social housing tenants into the private market, using mixed methods. We interviewed current and past tenants, Departmental and community housing provider staff, and used secondary client and costs data to answer the key evaluation questions. 

Housing and Accommodation Support Initiative (HASI)
Social Policy Research Centre, 2011
The HASI program provides support for people with mental health problems to access affordable, safe and stable housing. In this comprehensive evaluation of the program, ARTD is partnering with the Social Policy Research Centre at the University of New South Wales. ARTD is responsible for analysing program data to assess patterns of participation and outcomes. Prior to this, in 2006, ARTD developed the evaluation framework for the program, which defined the intended program outcomes, key evaluation questions and monitoring data specifications. ARTD has continued to process HASI program data quarterly to produce reports to government agencies, service providers and Area Health Services so that they can monitor the program.

Start Safely rent subsidy
NSW Land and Housing Corporation, 2010
Start Safely provides short-term assistance and a subsidy to help women with children escaping domestic violence establish a new household in the private market. The purpose of our evaluation was to inform the planned roll-out of the subsidy across New South Wales. The evaluation described the delivery of Start Safely in six trial locations, with consideration of the appropriateness, efficiency and effectiveness of the policy settings and business processes used to provide the Start Safely Subsidy Scheme. The evaluation methods involved analysis of Housing NSW administrative data, interviews with Housing NSW staff and interviews with representatives of women’s refuges in NSW.  

Housing NSW Policy and Strategy Division Business Plan
Housing NSW, Department of Human Services NSW, 2010
ARTD facilitated workshops to draft the 2009–10 Housing NSW Policy and Strategy Division Business Plan. 

Strategic Review of the Community Housing Federation of Australia
Community Housing Federation of Australia, 2010
The Community Housing Federation of Australia (CHFA) was established in 1996 as the national peak organisation representing the views of community housing providers in Australia. The strategic review involved extensive stakeholder consultations to examine moving from a traditional peak body to a more ‘commercial’ industry body. 

Homelessness Intervention Taskforce (HIT)
NSW Department of Premier and Cabinet, 2010
ARTD evaluated the Homelessness Intervention Taskforce project, which comprises two initiatives that provide clients with long-term accommodation and a support package – the Homelessness Intervention Team in inner Sydney and the Nepean Youth Homelessness Service in western Sydney. The focus of the evaluation was on systemic issues for housing and supporting the chronic homeless and youth at risk/ homeless youth, project partnership models, and the implications from these trials relevant to future NSW Government policy to address homelessness. 

Complex Housing Needs Workload Analysis
NSW Land and Housing Corporation, 2010
A multi-stage project that combined administrative data from Housing NSW databases with online data collection of frontline staff work activities over a two week period to analyse the impact of clients with complex needs on workload, and paint a picture of how staff allocate their work day hours. Work activities were collected using an online Work Activity Analysis Tool (WAAT), which used a system similar to an online survey. Staff were able to enter their work activities using a specially developed coding framework designed to be meaningful to staff and provide clear data for analysis. Participation rates were over 90% and a total of 70,897 individual work activities, involving 54,478 hours and covering 13,610 individual clients, were recorded into the WAAT by 984 staff. 

NRAS Establishment Phase Post-Implementation Review
NSW Land and Housing Corporation, 2010
The National Rental Affordability Scheme (NRAS) is a Commonwealth and State initiative to stimulate the supply of new affordable rental dwellings by providing financial incentives to housing providers. The post-implementation review of the operation of the NRAS establishment phase in NSW described the implementation processes and issues for potential and actual project proponents and assessors. The review drew on application data and interviewed assessor applicants and targeted non-applicants to measure the outcomes expected from funded proposals and discuss operational implications and strategic challenges and opportunities for NRAS.

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