Stage 1 Family Case Management project
NSW Department of Premier and Cabinet, 2012
This pilot program is a strategy within Keep Them Safe, the NSW Government's five-year plan to improve the safety and wellbeing of young people in NSW. The program provides a twelve-month integrated case management intervention for families ‘frequently encountered’ by government and/or non-government agencies. The evaluation included process, results and economic components.

Families and Carers monitoring 2011-12
Mental Health and Drug & Alcohol Office, 2012—in progress
The program aims to improve carers’ knowledge and skills so that they are better able to cope with caring for people with mental health issues. ARTD was engaged to design and pilot a monitoring and reporting system. Following the pilot, ARTD was engaged to maintain and develop the monitoring system for 2009 and 2010. 

Intensive Family Support program
Ageing, Disability and Home Care, NSW Department of Family and Community Services, 2011
This program is an intensive, time-limited intervention to support families at risk of family breakdown where children are at risk of being placed in out-of-home care. It is a flexible, highly targeted intervention involving a mix of practical and therapeutic services. The review assessed the implementation of the program and made recommendations to inform new program guidelines, improve outcomes monitoring and develop stronger linkages between different parts of the service sector.  

NSW Health child protection and sexual assault counselling services
NSW Ministry of Health, 2011
The review used multiple methods and data sources to identify gaps in NSW Health child protection and sexual assault counselling services. The project incorporated a review of national and international best practice, a review of existing data and documentation, and consultations with service providers through forums, meetings and an online survey of services. The review involved site visits to each CPCS/ PANOC and SAS services in all Area Health Services, to gain an understanding of the counselling services provided and the contexts in which they operate. ARTD prepared a report outlining the current strengths and weaknesses of child protection and sexual assault counselling services in NSW and provided a draft set of KPIs to monitor performance for future development. As part of the project, domestic and family violence counselling health system responses were also mapped using an online survey of service providers and a review of existing annual data. 

Family Relationship Services
Department of Families, Housing, Community Services and Indigenous Affairs, 2011
The aim of the Family Relationships program is to improve the wellbeing of families and it includes both early intervention and post-separation services. ARTD was engaged to consult with the sector about the feasibility to collect medium-term client outcome data through an online survey and in-depth consultations with service providers. The findings were used to shape a methodology to collect systematic outcomes data. Following pilot testing of the methodology, the standard method for collecting client outcomes data was undertaken across all early intervention and court ordered family relationship services. This project also included a partner agency survey and the development of ethical guidelines for client research.  

Design of program monitoring system for Families NSW
Community Services, NSW Department of Family and Community Services, 2010
We developed an outcomes-based monitoring system based on a review of key research tools and stakeholder consultation. The system comprises an online data collection system and a set of surveys monitoring user satisfaction and outcomes in each program area: parenting programs, supported playgroups, family workers, volunteer home visiting services, community capacity building and partnership and network initiatives. 

NSW Interagency Guidelines for Child Protection Intervention 2006
Community Services, NSW Department of Human Services, 2007–2008
The Guidelines provide standard procedures and strategies of action for all NSW Government human services agencies. ARTD assessed in detail the uptake and use of the Guidelines across relevant agencies and professionals. Research methods included a quantitative web-based survey of approximately 6000 professionals in 12 government agencies, interviews with key managers in agencies and NGOs, site-based case studies and a methodical desktop review of relevant agency documents. The project involved coordination of information gathering among a wide range of government agencies.